Knowledge Management Certified Professional (KMCP)

Course Overview

The Knowledge Management Certified Professional (KMCP) is a comprehensive five-day course designed to empower participants with essential tools and strategies to capture, organise, store, and share knowledge effectively. This program delves into key areas, including implementing lessons learned, nurturing communities of practice, and fostering a culture of continuous learning to drive organisational success. Upon completion, participants will earn a formal endorsement from Knoco International, a testament to their expertise and dedication to excellence in Knowledge Management (KM). They will also be entitled to use the prestigious KMCP post-nominals, highlighting their professional status and mastery of KM strategies and practices on a global scale.

What is KM?

Knowledge Management is a management discipline focused on Knowledge. It is the framework structure of relationships, roles, processes, technologies and governance that an organisation puts in place that allows knowledge to be treated as a common asset and allows relevant know-how, insight and experience from others to be accessed and applied to business problems. It is the means of getting the right knowledge to the right people at the point and time of need so that they can make the right decisions and take the right actions. For more details, please visit HERE

Organisational Learning Outcomes

1	Develop expertise to identify gaps, barriers, and solutions in knowledge-sharing practices.
2	Design a clear KM vision, strategy, and actionable plans for effective knowledge management implementation.
3	Conduct knowledge audits, create knowledge maps, and utilise tools for capturing and reusing organisational knowledge.
4	Leverage knowledge-capturing tools that effectively manage lessons learned and build Communities of Practice (CoPs) to foster a culture of sharing and learning.
5	Evaluate KM initiatives and measure their impact using tailored tools and methods.

Individual Learning Outcomes

1	Recognise the strategic value of capturing, organising, and sharing knowledge.
2	Establish a KM framework to strengthen knowledge management, including a clear vision, actionable strategies, and allocated budgets.
3	Leverage critical knowledge assets systematically to foster continuous learning, drive knowledge reuse, and deliver improved organisational outcomes.
4	Build a foundation for Communities of Practice (CoPs) to stimulate innovation and promote continuous learning through shared expertise and micro-learning initiatives.
5	Implement tools to assess KM effectiveness, ensuring alignment with organisational goals and continuous improvement.

KM Case Study Discussions
Explore the "As Is" & "To Be" Environment

Review KM Capabilities Assessment of an Organisation
Discuss KM Challenges & Interventions
Develop KM Strategies, Action Plans & Set up the KM Task Force

Introduction to Content Management: Identify, Capture, Organise, Store and Disseminate
Implement a Knowledge Audit
Capture & Implement Lessons Learned: Case Study Discussions

Introduction to Micro-Learning Techniques
Cultivate Communities of Practice (CoPs): Case Study Discussions
Establish CoP Teams and Action Plans

Evaluate KM Adoption in Organisations
Discuss KM Project Assignments
Reflections and Learnings from Days 1 - 5

Post-Training CKM Coaching Session

5-Days + Complimentary THREE (3) Post-Training Coaching Sessions

35 Hours + TWO (2) Coaching Sessions (7 hrs)

Onsite

Knoco Consultants & Knowledge Management Practitioners

Dr Geeta Albert, Executive Director of Knowledge Connections, holds a PhD in Knowledge Management with extensive expertise in developing KM strategies, digital information systems, and organisational learning frameworks. She has served as a Digital Consultant and KM Coach for key entities such as the Central Bank of Malaysia, the Malaysian Armed Forces, and the National Accountant Department (JANM), driving change management initiatives, knowledge audits, and virtual knowledge-sharing communities. An active international presenter and researcher, Dr Geeta specialises in establishing state-of-the-art lessons-learned systems, knowledge assessments, and taxonomy frameworks that bridge human capability and modern digital infrastructure.

Dr Sanath Sukumaran, Executive Director & Co-founder of Agile Consultancy, holds a PhD in Knowledge Management and has published numerous KM research and practice findings over the last 15 years. His research focuses on contemporary and renewed approaches toward KM systems development, elicitation of tacit knowledge, and KM frameworks. His most recent endeavour is the development of next-generation Knowledge Management Systems. He is passionate about how knowledge elicitation fits within the broader context of contemporary mainstream solutions, and strongly advocates for digital learning tools and Agile Transformation as key enablers of broader organisational growth.

Our next Certified Knowledge Management Professional (KMCP) program will be held in July 2027 - see details above.

Photos from our recent Knowledge Management Certified Professional (KMCP) Training - May 2025

May & June 2025 marked a significant milestone, as we proudly conducted our first Knowledge Management Certified Professional (KMCP) Certification program. Agile Consultancy, in collaboration with Knowledge Connections, successfully delivered the KMCP at the elegant Majestic Hotel Kuala Lumpur. Held over five immersive days spanning two weeks, a passionate group of 20 participants, facilitators, and trainers came together - not just to learn, but to co-create knowledge in action.
This journey was guided by the incredible leadership of Geeta Albert (PhD), KMCP Director, and Wanor Sintaro 旺諾莱妮 Rahman, KMCP Project Manager. I had the honour of co-training alongside Dr. Geeta, supported by a dynamic team of facilitators: Kalpana Chandran, Kanchana , CKM, Sharifah, and Jefrina - each bringing their unique strengths to the table and Vox Solutions as the platform provider.
We were also enriched by daily guest speakers - a pharmacist, a technologist, a customer experience expert, and a corporate icon - who brought the practical relevance of KM to life in powerful ways. The diverse mix of participants from both the public and private sectors made this a truly dynamic and insightful learning space.
To top it off, by June 2025, we completed two post-training KMCP coaching sessions, reaffirming that KM is not a one-time training - it’s a continuous journey of transformation.

To everyone who played a role, thank you.
To our participants—congratulations.
The ripple effect of your learning has only just begun.